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Important Information

So, you've booked or thinking about booking a visit to a Flawless Rejuvenation clinic? Or maybe you've purchased a product? Here's some important information to ensure your journey is as flawless as possible.

Confidentiality

We value your privacy. Our staff abides by a strict code of conduct to guarantee the client / practitioner confidentiality. No client data is ever passed to a third party.

Making appointments

Our Customer Support Team on are on hand to schedule appointments for you.

Please schedule a consultation in one of the following ways:

Appointment times

Please plan to arrive five to ten minutes before your appointment time. This allows for parking and checking in with reception and offers you the opportunity to feel relaxed before your appointment.

SMS Appointment Reminders

If you have opted in to receive SMS reminders, we will send you an SMS regarding your appointment 24 hours ahead of time. Please confirm your appointment via the prompts in the SMS.

Cancellations

If you wish to cancel an appointment, we require a minimum of 24-hours notice to give us the opportunity to reallocate your appointment time to another client. Cancellation or rescheduling of appointments within the 24 hours incurs a $50 service fee.

For all CoolSculpting, Fraxel and Cosmelan treatments we have a 48-hour cancellation policy. If you cancel your appointment later than 48-hour notice, your treatment deposit will be redeemed as a cancellation fee.

Refunds & Returns

Our team is dedicated to assisting you to have the best experience possible.

You can choose to cancel your contract for a service, and receive a refund for unconsumed services if the service that was provided has a major problem. You may ask us for a refund of a product if the product has a major problem.We are not required to provide a refund if you change your mind about the products or services you asked for.

A major problem is when the service/product:

  • Has a problem that would have stopped someone from purchasing the service if they had known about it.
  • Is substantially unfit for its common purpose, and can’t easily be ­fixed within a reasonable time.
  • Does not meet the specifi­c purpose you asked for and cannot be easily rectified within a reasonable time.
  • Creates an unsafe situation

If the problem with a service provided is not major, we will attempt to fi x it within a reasonable time. If the problem cannot be fixed, we view it as a major problem.

Please be aware that treatments/services and service packages are not transferable to other individuals or clinics.

Please keep proof of your agreement in the form of invoice or receipt. We look forward to assisting you and resolving all matters promptly.